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General Terms & Conditions

Terms & Conditions

Delivery / orders

We aim to send out goods for next working day delivery, providing orders are received before 4PM.

Orders should be emailed or faxed as well as a telephone confirmation before any order can be processed.
Full payment must be received before any order is dispatched; this can be either credit/debit card or direct bank transfer.

Standard delivery charge starts from £6.99 for items less then 2kg, £8.50 for items less then 5kg all other items are subject to a delivery charge of £9.99 For up to 30kg all larger items may have an additional charge

Large deliveries will be sent via pallet on a next day or 3 day service.

Unless special arrangement has been made, all deliveries will be dispatched on a next working day

delivery times will be delivered Between 08.00 - 18.00. Pre noon, Pre 10am & Saturday delivery these are all subject to an additional charge.

Please note all timed or special deliveries cannot be guaranteed, so please allow sufficient time when placing an order.

Any delivery that is received damaged or incomplete should be notified in writing within 72Hrs and also by telephone within 24 hours of signing for the goods. Damaged Goods should also be noted on courier paperwork.

Opening times
Sales and customer services are open Monday - Friday 09.00am - 17.00pm (Except for Bank Holidays).

To view the showroom or to visit the office is by appointment only 01925 245533

Credit Card Payments

All credit card payments and numbers are encrypted using secure software. No information is stored within the system and is encrypted using 128 bit.

Delivery can only be made to the billing address of the card.

Pricing and warranty

All items are charged at a vat rate of 20%

All items are subject to change without prior notice

All items are covered by a manufacturer’s warranty of 1 year (this may differ depending on the

item or Manufacturer) We aim to resolve repair issues within 10 working days** subject to parts being available

All items that have a cut lead or modifications of any nature will mean the warranty is void.

All items that have not been fitted correctly will mean the warranty is void

Any item that has been modified, painted or changed in any way without written consent. Will not be covered under Warranty

All items that are subject to general wear and tear are not covered under the normal warranty

We accept no consequential loss or liability in relation to use from the product sold.

We don't offer any advance replacement, or swop out warranty. Warranty is stricktly return to base or manufacture whichever is the better/sooner.

** - warranty is not valid if the item has been modified, painted or has any cut leads, missing parts or damaged due to incorrect Fitting.

Disputes relating to any of the above terms will be settled within the guidelines of English Law and the parties will submit to the jurisdiction of the English Courts.

These Terms and Conditions will apply to the original buyer or to another party if notified and

accepted by the Company.

Returns and Refunds

If you would like to make a return, please complete a RMA authorisation form and fax to APC Concepts.This will be processed by our returns department and you will be given authorised RMA numbers. Once you are in receipt of this you may return your goods which must clearly be marked with the RMA number.Any goods returned without an authorised RMA number will not be accepted.
The buyer will be responsible for ensuring that all returns are delivered to APC Concepts Ltd and for providing proof of such delivery if required. The cost of such returns is not covered by the product warranty and is the responsibility of the buyer. All items that are covered by warranty will be shipped back to the buyer at no charge. All items out of warranty will be shipped back at the standard next working day delivery charge.

Back Orders

If at the time of placing an order your item is not in stock, we will contact you once the item is backin stock.

Privacy policy

Notwithstanding any of the above Terms and Conditions any damages recoverable by a Buyer will be limited to the Invoice Price paid for the Goods Purchased.In no circumstances whatsoever will the Company be liable for consequential losses of any nature including indirect loss, loss of use, profit or loss of contracts.

Disputes relating to any of the above terms will be settled within the guidelines of English Law and the parties will submit to the jurisdiction of the English Courts.
These Terms and Conditions will apply to the original buyer only, and not to any other party that is involved.
Terms and conditions are subject to change or alteration without prior notice, please review terms and conditions.All the above information was correct at time of submission

14 day product exchange

If you return your product to us in its unused & original packaging and re-saleable condition within 14 workingdays of purchase, we will exchange it for another item or refund your money.

If the item has been specially ordered for you the 14 day product exchange does not apply.

If the product has been tampered with, or is not in a re-saleable condition the 14 day product

exchange does not apply.

All products have to be authorised before they can be sent back.

Please note, under no circumstances will APC Concepts be liable for any equipment that has been fitted incorrectly or operated, please refer to full specification and operating manuals.

Please note APC Concepts reserves the right to change information on terms and conditions without prior notice.

Pictures and Specification

All the specifications that are contained within this website are subject to change without notice and the dimensional Tolerance: ± 5mm

Warranty & Returns Policy

Returns

All returns must be authorised by the APC Concepts returns department before anything can be

returned, all returns should be addressed to returns@apcconcepts.co.uk, any item that is sent back

without a copy of the RMA form or an RMA number on the outside of the box will be returned back

to sender.

All items are sent back to APC Concepts are at the buyers risk and cost, all items that are covered by

warranty** will be shipped back at no charge, all items out of warranty will be shipped back at the

standard next working day delivery.

*All items are covered by a manufacturer’s warranty of 1 year (this may differ depending on the item or Manufacturer) We aim to resolve repair issues within 10 working days** subject to parts being available.

for all returns please email: returns@apcconcepts.co.uk or fax 01925 658726 and mark for the

attention "RETURNS"

To request for an RMA form to be sent to you, Please email returns@apcconcepts.co.uk

** - warranty is not valid if the item has been modified, painted or has any cut leads, missing parts or damaged due to incorrect Fitting.


Privacy, Security & Order Status

Company Disclaimer

 

APC Concepts Ltd makes every possible effort to ensure that the information published on this

website is kept as accurate and up to date as possible, but does not accept any responsibility for errors or omissions and reserves the right to make amendments at any time and without prior notice. Orders & Pricing will not be considered final unless payment has been accepted, and stock is available

Please note that product specifications are for guidance only and are subject to change at any given time as advised

by product manufacturers.

 

APC Concepts Ltd makes no representations or warranties about the information, including hypertext

links or any other items used either directly or indirectly from the website.

All pictures, designs and specifications on this website are subject to change without notice.